Looking for help with your Lifeline On the Go medical alert system? Here you’ll find instructions and resources for setup, operation, troubleshooting and more.
When you place an order online, it can take up to 48 hours for the order to be processed. Call us at any time to check the status of your order.
If you need to cancel your order, please call us as soon as possible. If your order has already shipped, it would be subject to a $50 order cancellation fee, and you should follow the return process for the equipment.
The On the Go Mini can be shipped directly to your home for you to install yourself. Follow the directions in the instruction packet included, or call us for assistance.
If you opt for our professional installation service, a Lifeline representative will call you to schedule an in-home installation. The installer will walk you through how to use your Lifeline system and will answer any questions you may have.
A third option is to have one of our local affiliates install and maintain your Lifeline system for you. Call us to learn about the options in your area.
To adjust the lanyard, hold one side of the loop and slide the barrel until the lanyard is at the proper length.
Returns and exchanges at Lifeline are designed to be straightforward and hassle-free. For more information about our policies, please contact Customer Service.
At Lifeline, we’re dedicated to the highest levels of customer care and satisfaction. If you have any issues with your Lifeline system or service, please do not hesitate to let us know. We will be happy to work with you to resolve the issue and preserve your peace of mind.
Please call Customer Service at 800-635-6156.
Please call Customer Service at 800-635-6156.
Please notify us if there are any changes to your address, phone number or emergency contacts.